Welcome to our help-desk and self service portal please read the information contained in the FAQ on this page or explore our knowledgebase before submitting a ticket if necessary.
Clients are encouraged to check our Frequently Asked Questions and Knowledgebase before submitting a support ticket. These resources provide comprehensive answers to common inquiries and can often resolve issues more quickly than a ticket submission.
For clients on our Growth Plan or Care Plan, please submit a ticket for your monthly updates or information submissions. Our support team is dedicated to ensuring you receive the personalised assistance you need.
SEO is a compounding investment, not an overnight switch. Generally, for businesses in competitive markets like Melbourne or Auckland, you can expect to see initial technical improvements within 30 days, with significant movements in organic traffic occurring between the 3 to 6-month mark as your topical authority builds.
High-intent keywords are search terms that indicate a user is ready to make a purchase or enquiry (e.g., “SEO agency Brisbane” vs. just “what is SEO”). We prioritise these because they deliver a much higher ROI and better lead generation than high-volume, generic terms.
No ethical agency can guarantee a specific #1 spot because Google’s algorithm changes daily. However, we do guarantee that our technical SEO and content strategy follow the best practices that consistently put our clients in the Map Pack and top-tier search results.
WordPress is a living ecosystem. Plugins are frequently updated by developers to add features, fix bugs, or patch security vulnerabilities. If you are on a WordPress Care Plan, our team handles these updates for you in a staging environment to ensure nothing breaks your live site.
Site speed is a critical ranking factor. If you notice a lag, it could be due to unoptimised images or server-side issues. Reach out to our support team immediately so we can run a technical SEO audit and restore your Core Web Vitals performance.
Yes. For all clients on our Growth Plans or maintenance packages, we perform daily off-site backups. This ensures that in the event of a server issue or accidental edit, we can restore your site to its previous state within minutes.
We’ve built your store to be user-friendly. You can add products via the “Products” tab in your dashboard. Ensure you fill in the Product Description, add Alt Text to your images, and select the correct category to maintain your eCommerce SEO structure.
Absolutely. WooCommerce integrates natively with major AU/NZ payment providers. If you need a new gateway installed, simply lodge a support ticket, and we can configure the API and test the checkout flow for you.
Of course. While we write every post to be keyword-optimised and aligned with your content strategy, you have final say. You can suggest edits directly through our collaboration portal before we hit “publish.”
It can take anywhere from a few hours to a few days for Google to “crawl” and index new content. We submit your new URLs directly via Google Search Console to speed up this process for all our Brisbane and regional clients.
Your report tracks the metrics that actually matter: organic traffic growth, keyword rankings, conversion rates, and a summary of the technical SEO tasks we completed. We focus on transparency and real-world business growth.
Yes. As your business scales, your marketing needs will change. You can move between plans at any time with 30 days’ notice. We’ll help you determine which level of support is required to meet your new targets.
For any new builds or major changes, please submit a request through the support portal. We’ll review the request against your current SEO strategy and provide a timeline for implementation.
Don’t stress. Click the “Lost your password?” link on the login screen, or contact us directly. For security reasons, we recommend using a password manager and enabling Two-Factor Authentication (2FA).
Yes. We want you to feel confident in your digital space. We provide recorded video walkthroughs and 1-on-1 training sessions as part of our onboarding and ongoing Growth Plan support.