Website Maintenance & Security
Define Marketing is an Australian-owned digital marketing studio based in Logan Reserve, Queensland (Brisbane), offering Website Maintenance & Security (Website Design) for businesses across Australia & New Zealand.
Proactive care plans with daily off-site backups, security monitoring, plugin updates, and priority developer support.
What this involves
A website is not a set-and-forget asset. WordPress core, plugins, and themes release updates constantly — for new features, but more importantly for security. An unmaintained site is a vulnerable site, and a single outdated plugin is the most common way sites get hacked. Our care plans keep your site fast, secure, and online.
We host on Cloudways (a Gold Partner) for reliable, scalable performance with daily off-site backups, so a bad update or a hack never means lost work. We handle plugin and core updates, uptime and performance monitoring, SSL and firewall management, and malware scanning — and you get priority access to our team when you need a change or something goes wrong.
Care plans aren't just about preventing disaster. They're about keeping your site fast and effective as your business grows — adding pages, updating content, improving conversion, and making sure the technical foundation stays solid so your marketing keeps working.
Core Deliverables & Outcomes
How we work
- 1
Onboarding & audit
We review your site's health, hosting, backups, and security, then recommend the right care plan level for your traffic and complexity.
- 2
Migration to managed hosting
If needed, we migrate your site to Cloudways managed hosting with SSL, caching, and daily backups configured.
- 3
Ongoing monitoring & updates
Core, plugins, and themes are updated on a safe schedule, with backups taken before every update and rollback ready if needed.
- 4
Security & performance
Firewall, malware scanning, and uptime monitoring run continuously, with performance checks to keep load times fast.
- 5
Priority support
You get direct access to our team for content changes, fixes, and advice, with response times tied to your plan level.
Why it matters
- Daily off-site backups mean a bad update or hack never costs you your site
- Proactive security monitoring and a firewall block threats before they reach you
- Plugin and core updates applied safely, tested before they go live
- Uptime monitoring so we know — and act — the moment your site goes down
- Priority developer access without the hourly billing surprise
Frequently asked questions
Do I have to move my hosting to you?+
Not necessarily. We can manage sites on other quality hosts, but we recommend Cloudways for the performance, backups, and control it gives us. We'll assess your current hosting during onboarding and advise on whether a move is worthwhile.
What happens if my site breaks after an update?+
We take a backup before every update and test in a staging environment first. If something does break, we roll back immediately from the daily backup and resolve the conflict before retrying.
How quickly will you respond to an urgent issue?+
Care plan response times range from same-day to within a few hours depending on your plan level, with critical security issues treated as priority regardless of plan.
Are content changes included in the care plan?+
Care plans include a monthly allowance of small content edits. Larger changes — new pages, redesigns, feature work — are quoted separately, and plan members get priority scheduling and discounted rates.
Ready to implement Website Maintenance & Security?
Speak directly with Martin & Tabitha to get an actionable proposal with transparent pricing.
Looking for website maintenance & security in your area? We have localised pages for Logan, Brisbane, every capital city and the regions between.
See your local team